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Hotel Policy Vision Statement: Through our high standards of customer care and service excellence, Whites of Wexford will be recognised as the premier 4* Hotel, Spa & Convention Centre in the south east. Mission Statement: Our Team at Whites of Wexford are totally committed to placing the customer at the centre of our business by providing genuine care and comfort through exceptional customer service and hospitality. Core Values: Integrity  We are honest and ethical in everything we do.We keep our commitments and treat others with mutual respect and trust.
Our Guest We recognise that our patrons as the most important person in our business. We seek to consistently deliver service levels exceeding their high expectations. Our success is dependant upon them. We value their business and are constantly mindful of their changing needs. When they speak – we listen, when they ask – we respond.We will consider all feedback and, in particular, listen to our customers' suggestions on how we might improve our services. If we make an error, we will acknowledge the fact, apologise, do what we can to rectify the error and seek to introduce procedures that stop us from repeating it.
Employees Our employees are our most valuable and valued resource; they make our success possible.We are committed to creating a great place for our employees to work, grow and prosper.To celebrate success, recognising and rewarding the achievements of individuals and teams.
Excellence We share a passion for excellence; we have tremendous pride in our hotel and relish the opportunity of demonstrating our outstanding quality and service capability. We measure our success by our customers delight and desire to return – again and again.Employee training, development coaching and counselling are at the top of our priority list of activities for our management team.We strive to achieve excellence in all areas of our business – operations and administration.
Responsibility We all take responsibility for needs relating to any aspect of service, hygiene, health and safely affecting the standards of presentation within all areas of the hotel – whether we our direct responsibility or not, we share ownership.
Innovation We respect and encourage our employees’ ideas, diversity and cultures. Every employee and manager’s obligation is to speak their mind without hesitation or trepidation whenever they see an opportunity to improve our customer service, profitability or the working environment. Senior management shall create the climate and vehicles to collect employee feedback on a frequent basis.
Profitable Growth Our responsibility to our investors is clear - profitable growth drives our business and enables us to invest in, and to create opportunities for, our employees. Continuous profit growth will ensure our future success.
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Copyright Whites Hotel 2005 l Telephone: 053 91 22311 l Fax: 353 (0)53 914 5000 l Email: info@whitesofwexford.ie
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